RETURN POLICY

Mixology Canada Inc. eStore Return Policy

Not all products purchased at the Mixology eStore can be returned. The Mixology eStore will accept for return or exchange only new (unopened) or defective product purchased at the Mixology eStore, in accordance with the provisions and time frames for return as set out below. Unopened product may be subject to a restocking fee.

Damaged Products
MIXOLOGY does not accept returns on Damaged Products except in the case where products are received by You in damaged or defective condition in which case, MIXOLOGY will, at its sole option, either provide a replacement with the same product or a credit applied to any outstanding amount.   Please contact MIXOLOGY immediately upon receipt of damaged or defective product.

Time Frame and Shipping Instructions for Returns/Exchanges
All returns and exchanges must be preapproved.  Please contact MIXOLOGY immediately upon receipt of damaged or improperly filled orders.  To return or exchange defective, unopened merchandise, You must (a) request and obtain an RMA number within 3 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the product to MIXOLOGY within the Return Period of 14 calendar days of the date the RMA number was issued by MIXOLOGY. MIXOLOGY’s address can be found on Your packing slip. To receive an RMA number for returns or exchanges, call MIXOLOGY toll-free at 1-888-670-9511. The RMA number must be clearly written on the outside of the shipping package. We recommend that You ship the product You are returning via courier or other delivery service that provides tracking information and insurance, since MIXOLOGY will not be responsible for packages lost or damaged in transit to MIXOLOGY. We will not accept any returns or exchanges after the Return Period.

Frozen Goods

Do not ship frozen product back to MIXOLOGY unless in a insulated container.  Please contact MIXOLOGY immediately upon receipt of damaged or defective orders.  Keep frozen product frozen at all times.

Shipping and Handling Fees
Shipping and handling fees from your original order will not be refunded as product is delivered on a prepaid basis.  All product returned to MIXOLOGY must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product (such as manuals, cables, etc.) and a copy of the invoice/packing slip included to be eligible for return or exchange. Frozen product must be returned using an isulated container.

IMPORTANT: In the event that returned product ordered has items missing, the return may be refused, or the value of the missing materials may be deducted from the total credit amount.

Restocking Fee
MIXOLOGY reserves the right to assess a restocking fee of up to 20% on any opened merchandise. The restocking fee will be deducted from the total credit amount.